A major national equipment rental company estimated it was losing $1 million per year due to a damage claims process that was cumbersome, took too long, and often resulted in disputes and refusal to pay. When the company would pick up equipment at the conclusion of a rental period, damaged equipment would be sent to a mechanic for evaluation and repair cost estimate. That information would then wind through a review and approval chain. It would typically take 2-4 weeks before the company notified the renter that there’d been a damage claim and communicate the repair costs. Often, so much time would pass between equipment pickup and damage notification that the customer would refuse to pay.