The food is tasty at this popular fast food chain with 1,000 locations in North America, but its AP invoice processing operation had gone sour. Four full-time employees struggled to process 1,600+ invoices each month, which all had to be sorted and separated by location and then emailed for approval to a manager at the location. In some cases, an invoice would be emailed to 1,000 different possible approvers in the hopes that the right one would see and sign off on it. Then, invoices would be entered into NetSuite, where employees would manually add GL codes and cost center allocation. It was taking an average of 16 days to process one invoice, and storage of paper invoices for archive/audit purposes was eating up space at the corporate office.